Responsible Gaming
Gambling Should Be Entertainment
At Grosvenor Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.
Never gamble with money you cannot afford to lose, and always set limits before you start playing.
Age Verification
You must be at least 18 years of age or above the legal gambling age in your jurisdiction to access and use Grosvenor Casino services in the UK.
We are committed to preventing underage gambling and protecting young people. If you are under 18, please do not attempt to gamble on our platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more money to recover what you've lost
- Spending more time and money on gambling than intended
- Hiding your gambling activity or lying about how much you gamble
- Neglecting family, work, or other important responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Experiencing financial difficulties as a result of gambling
- Borrowing money to gamble or cover gambling losses
- Attempting to cut down or stop gambling without success
- Using gambling as a way to escape problems or cope with negative emotions
- Risking important relationships, education, or career opportunities
Self-Help Tools & Controls
Grosvenor Casino provides several tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders during play about how long you've been gambling and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break
- Account Closure: Close your account permanently if you wish to stop gambling entirely
To access these tools, log into your Grosvenor Casino account and visit the Responsible Gaming settings in your account preferences.
Support & Counselling Services
If you're struggling with problem gambling, help is available. Please reach out to one of the following organisations:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) - GamStop – National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer support meetings and fellowship
Website: www.gamblersanonymous.org.uk
Other Countries
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help, Please Reach Out
If you or someone you know is struggling with problem gambling, it is important to seek help as soon as possible. There is no shame in asking for support – help is available and recovery is possible.
Do not gamble money you cannot afford to lose. If gambling is affecting your health, finances, relationships, or wellbeing, please contact one of the support organisations listed above.
Remember: you are in control. You can set limits, take a break, or stop at any time.
Feedback & Responsible Gaming Enquiries
If you have questions about responsible gaming practices at Grosvenor Casino, or if you would like further information about our safeguards, please contact us at femho.co.uk.
Your wellbeing is our priority.